What is your return policy?
Your ecohug.ca products are returnable. However, in order to fulfill your refund request products must be unused, undamaged and in their original packaging. Ecohug.ca offers free returns for most items. However, refund request must be within 15 – 30 days of receiving the products. Product will be refunded to the original form of payment. We do not refund original shipping costs, if applicable. ecohug.ca guarantees that you’ll receive items in great condition. Any items that are damaged or defective upon arrival may be returned or exchanged free of charge.
Final Sale: Skin products or undergarments, are only available for final sale and cannot be returned due to sanitary reasons.
If you change your mind and you need to cancel your order, please contact us within 1 -2 hours of your purchase.
Unfortunately, once the item is shipped, we have no way to stop your package. Ultimately you can request a refund once you have received the items. Contact us as soon as you receive the items and we will set you up with a return label.