Shipping Policy

We process orders within 3-5 business days (excluding weekends and holidays).

 

Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail please check you spam filter or contact us for confirmation info@ecohug.ca. You will receive another notification when your order has shipped.

 

If you need any assistance with your order, please contact us immediately at info@ecohug.ca will not be able to make changes to your order after it has shipped.

 

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

 

Shipping charges for your order will be calculated and displayed at checkout. We offer $9.99 flat rate shipping to across Canada & USA

 

Free shipping for orders over $59.00

 

We ship far and wide and we’re pretty proud of that. However, we are not responsible for customs and duties determined by each country’s individual customs agency. your order may be subject to import duties, taxes and other fees are the responsibility of the recipient. Ecohug.ca is not responsible for these charges if they are applied and are your responsibility as the customer.

 

We are drop shipping. We ship from US, Canada, European Countries and China. Shipping duration depends on the fastest route to your destination. It may take between two to six weeks time.

 

How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If for any reason you haven’t received your order within the given X days of receiving your shipping confirmation email, please contact us at info@ecohug.ca with your name and order number, and we will look into it for you.

 

We do not ship to P.O. Boxes

 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@ecohug.ca with your order number and few photos of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

We want you to be happy. If for any reason you are not satisfied with your purchase from ecohug.ca and wish to return it for a refund, we accept returns up to 14 days after delivery.

 

If you have any further questions, please don’t hesitate to contact us at info@ecohug.ca